1How can I make an online booking?
An online booking is made in four steps:
- Add to the cart the service you want to book. Once you are in the service you want to book, you must select the date and time when you want to make it in the calendar, and the respective number of people. You can add to the shopping cart as much services as you want.
- Check your booking summary. Once in the shopping cart, you will be able to verify that all services are added in the correct dates and times. In this step, we will indicate you if it is necessary to pay the total or just an advance of the total price of the services to make the booking.
- Complete the information related to the passengers. Then, we will ask you to indicate who will use the services (by filling in name, last name, identification number and nationality of the passenger) and, if it is necessary, information about accommodation and flights.
- Pay your reservation online. Once you select the payment method, you will be redirected to the respective payment website. In case the payment is successful, you will return to our website where you will find a summary of your purchase; at the same time, we will send you the corresponding confirmation e-mail, with all your itinerary details.
2How far in advance should I book a service?
We receive online bookings at least 48 hours in advance. However, there are services which may be sold out with weeks or even months in advance, so our recommendation is always booking as far in advance as possible.
3How can I get to know the availability of a service?
In every service you will find a calendar, which indicates the dates and times when it is possible to do or begin a service. However, starting in a specific date or time may be subject to other variables, like reaching the minimum number of passengers required by a local operator. To know the availability in a certain date and time, write us at reservas@denomades.com.
4All services include hotel pickup?
In every service’s detail is indicated if the hotel pickup is included or not. If it is not included, the service begins in a meeting point, which is specified in the service detail and in the confirmation e-mail that we will send to you once the booking is made.
5How can I know if the hotel is inside the pickup area?
Sometimes, the hotel is outside the pickup area (generally, when this is outside the city or town from where the service begins). In these cases, the pickup service cannot be carried out or is subject to an additional charge. To know if your hotel is inside a pickup area or not, write us at reservas@denomades.com.
6What is the cost of cancel or reschedule a booking?
It has no cost, provided that is made within the defined service's period in the cancellation policy, which is indicated in the detail of it.
7Can I book by phone?
We have a customer service available 24/7 to answer whatever question you might have about our services, and assist you in every online booking process. However, we are a website focused only in online bookings, so we don't accept phone payments.
8Can I book in person?
We are a website focused only in online bookings, so we don't have a customer service business office. However, we have a customer service available 24/7 to answer whatever question you might have about our services, and assist you in every online booking process.
?
Had a fabulous trip to the Salar de Uyuni. I have been travelling quite a lot around the world, but the Salar de Uyuni was definitly one of my best experiences ever ...