phone mail whatsapp chat menu close chevron-down-thin check cart check check check check
Denomades.
  • CLP$
    • US$
    • CLP$
    • ARS$
    • €
    • R$
    • S/.
  • EN Idioma EN.
    • Cambiar a español.  Spanish
    • Cambiar a inglés.  English
    • Cambiar a portugués.  Portuguese
Denomades.
  • Uyuni
  • Chile 
    • San Pedro de Atacama
    • Puerto Natales
    • Punta Arenas
    • Puerto Varas
    • Arica
    • Iquique
    • Antofagasta
    • Copiapó
    • La Serena
    • Santiago
    • Concepción
    • Pucón
    • Coyhaique
    • Puerto Williams
  • Peru 
    • Cusco
    • Arequipa
    • Puno
    • Lima
    • Huaraz
    • Ayacucho
    • Iquitos
    • Tarapoto
    • Máncora
    • Trujillo
    • Puerto Maldonado
    • Chachapoyas
    • Piura
    • Chiclayo
    • Pucallpa
  • Argentina 
    • Salta
    • Córdoba
    • Mendoza
    • Rosario
    • Buenos Aires
    • El Calafate
    • Ushuaia
  • Brazil 
    • Salvador
    • Río de Janeiro
    • São Paulo
    • Florianópolis
    • Gramado
  • Others 
    • La Paz
    • Uyuni
    • Bogotá
    • Quito
    • Montevideo
Denomades.

Get in touch!

reservas@denomades.com
Currency
CLP$
  • US$ U.S Dollar
  • CLP$ Chilean Peso
  • ARS$ Argentine Peso
  • € Euro
  • R$ Brazilian Real
  • S/. Peruvian Sol
Language
EN Idioma EN.
  • Cambiar a español. Spanish

  • Cambiar a inglés. English

  • Cambiar a portugués. Portuguese
Support and
Help
  • E-mail
    reservas@denomades.com

  • Whatsapp
    Whatsapp us: +56 9 4918 4204

  • Help Center
    Frequently asked questions
Cart
  • Uyuni
  • Chile 
  • Peru 
  • Argentina 
  • Brazil 
  • Others 
  • San Pedro de Atacama
  • Puerto Natales
  • Punta Arenas
  • Puerto Varas
  • Arica
  • Iquique
  • Antofagasta
  • Copiapó
  • La Serena
  • Santiago
  • Concepción
  • Pucón
  • Coyhaique
  • Puerto Williams
  • Cusco
  • Arequipa
  • Puno
  • Lima
  • Huaraz
  • Ayacucho
  • Iquitos
  • Tarapoto
  • Máncora
  • Trujillo
  • Puerto Maldonado
  • Chachapoyas
  • Piura
  • Chiclayo
  • Pucallpa
  • Salta
  • Córdoba
  • Mendoza
  • Rosario
  • Buenos Aires
  • El Calafate
  • Ushuaia
  • Salvador
  • Río de Janeiro
  • São Paulo
  • Florianópolis
  • Gramado
  • La Paz
  • Uyuni
  • Bogotá
  • Quito
  • Montevideo

Frequently Asked Questions

Frequently Asked Questions

FAQs

  • Before booking (8)
  • When booking (3)
  • After booking (7)

Before booking

1 How can I make an online booking?

An online booking is made in four steps:

  1. Add to the cart the service you want to book. Once you are in the service you want to book, you must select the date and time when you want to make it in the calendar, and the respective number of people. You can add to the shopping cart as much services as you want.
  2. Check your booking summary. Once in the shopping cart, you will be able to verify that all services are added in the correct dates and times. In this step, we will indicate you if it is necessary to pay the total or just an advance of the total price of the services to make the booking.
  3. Complete the information related to the passengers. Then, we will ask you to indicate who will use the services (by filling in name, last name, identification number and nationality of the passenger) and, if it is necessary, information about accommodation and flights.
  4. Pay your reservation online. Once you select the payment method, you will be redirected to the respective payment website. In case the payment is successful, you will return to our website where you will find a summary of your purchase; at the same time, we will send you the corresponding confirmation e-mail, with all your itinerary details.

2 How far in advance should I book a service?

We receive online bookings at least 48 hours in advance. However, there are services which may be sold out with weeks or even months in advance, so our recommendation is always booking as far in advance as possible.

3 How can I get to know the availability of a service?

In every service you will find a calendar, which indicates the dates and times when it is possible to do or begin a service. However, starting in a specific date or time may be subject to other variables, like reaching the minimum number of passengers required by a local operator. To know the availability in a certain date and time, write us at reservas@denomades.com.

4 All services include hotel pickup?

In every service’s detail is indicated if the hotel pickup is included or not. If it is not included, the service begins in a meeting point, which is specified in the service detail and in the confirmation e-mail that we will send to you once the booking is made.

5 How can I know if the hotel is inside the pickup area?

Sometimes, the hotel is outside the pickup area (generally, when this is outside the city or town from where the service begins). In these cases, the pickup service cannot be carried out or is subject to an additional charge. To know if your hotel is inside a pickup area or not, write us at reservas@denomades.com.

6 What is the cost of cancel or reschedule a booking?

There's no cost, as long as it is done within the period defined in the service cancellation policy,which is detailed in each activity.

7 Can I book by phone?

We have a customer service available 24/7 to answer whatever question you might have about our services, and assist you in every online booking process. However, we are a website focused only in online bookings, so we don't accept phone payments.

8 Can I book in person?

We focus on online reservations, so we don't have a customer service office. However, we have a customer service available 24/7 to answer any questions you may have, and assist you in the online booking process.

When booking

1 What payment methods do you accept?

Our online payment methods are:

  • PayPal, for payments with credit cards.
  • WebPay, for payments with credit cards.
  • Mercado Pago, for payments with credit cards.
  • Culqi, for payments with credit cards.
  • Redcompra, for payments with debit cards issued in Chile.
  • Bank transfer, only from Chilean and Peruvian bank accounts.

2 Is it safe paying online?

Yes. Thanks to our SSL certificate (Secure Sockets Layer), your payment information is encrypted and protected from fraud. SSL encrypts your personal data, for example, your password, address and telephone number, and just you and the credit card issuer entity will have access to your card data.

3 Can I pay the total amount of a service online instead of just an advance?

Yes. Just in case it is necessary paying an advance and yet you prefer paying the total amount of the service, write us to reservas@denomades.com and we will send to you an e-mail with the instructions for the total payment.

After booking

1 How do I know if the services I booked are confirmed or subject to confirmation?

If all services you booked have automatic confirmation, you will receive a Confirmed itinerary in your booking confirmatio e-mail. If one of the services you booked is subject to confirmation, you will receive a Subject to confirmation itinerary in your booking corroboration e-mail, which will be confirmed within the next 48 business hours, whenever exists the respective availability. In case you didn’t receive any of the e-mails described after the booking, write us at reservas@denomades.com.

2 Where can I find the details of my booking?

The confirmation e-mail that we will send to you will have a confirmation voucher attached that contains all booked service details, the already made and pending payments details and the local operators contact information.

3 Should I reconfirm my booking a couple days before my travel?

No. If you received our Confirmed itinerary e-mail the services are 100% confirmed, so it is not necessary for you to re-corroborate the services and we won't contact you to reconfirm them.

4 What should I present in the destination the day of the service?

In the moment of the hotel pickup or when you show up in the meeting point, you just have to present the confirmation voucher printed or in your cell phone.

5 How can I modify the passengers, accommodation or flight information of my booking?

You have to write us at reservas@denomades.com, indicating the information you want to modify. We will update the information and will send you the confirmation e-mail again, this time with the updated information.

6 How can I cancel or reschedule my booking?

You can ask for the cancellation or rescheduling of a booking at reservas@denomades.com always considering the cancellation policy of the service, indicated in the confirmation voucher.

7 What happens if a service already booked is suspended by weather conditions?

The local supplier will be able to suspend an activity the days before the beginning of it or even once it has already begun, due to weather conditions or reasons of force majeure (natural disasters, accidents on the road, demonstrations and non- scheduled closures of parks, among others). To any circumstance of this kind, the possibilities of rescheduling or cancel thebooking without any cost are subject exclusively to the policies of the local supplier.

Join our community of travelers
Testimonies
Comentario de Kasia Myhan
★★★★★

I have used DeNomades to plan and organize a wonderful trip during our stay in San Pedro de Atacama. I wanted to make sure we control the buget, all is scheduled and of good quality. We only had 2 days but with DeNomades we were able to fit the itinerary of 4 days...

- Kasia Myhan
Comentario de Cha Azcuaga
★★★★★

We used Denomades to plan for 9 straight days of activities... Everything was perfect, as advertised, awesome experiences, great value for the money paid, the website and payment process is clear and easy, and the personal attention was outstanding...

- Cha Azcuaga
Comentario de Kalvin Misquith
★★★★★

Great professional tours. The website is pretty good and booking is easy. The tours were cheaper than what I found else where. Will use again in my future South American travels.

- Kalvin Misquith
Comentario de Pat Mey
★★★★★

I just wanted to say a massive "thank you" to the Denomades team! I have booked a whopping 8 tours with them across 3 countries (Peru, Bolivia and Chile) and can only give them 5 stars across the board. They have been super-responsive, helpful and friendly...

- Pat Mey
Comentario de Jacky Rattue
★★★★★

Denomades is really well organised and make it very easy to make bookings. Everything I had booked on my trip in the Atacama happened the way I had planned, it went very smoothly. Would definitely recommend.

- Jacky Rattue
Comentario de Marianne Opperud
★★★★★

Had a fabulous trip to the Salar de Uyuni. I have been travelling quite a lot around the world, but the Salar de Uyuni was definitly one of my best experiences ever. The landscape is stunning and the service was excellent in all kind of means...

- Marianne Opperud
Comentario de Marcos Vinicius Zimmermann Otani
★★★★★

Our group of friends booked two tours in La Paz. Booking was very fast and easy, and the guides were awesome! Up to now they were the best guides we met in all South America. I recommend Denomades for all!

- Marcos Vinicius Zimmermann Otani
Comentario de Annabelle Nelson
★★★★★

We took the 4-day private tour to the Uyuni flat in Bolivia. Absolutely lovely experience. We had no previous recommendation about this agency/tour so it was a risky adventure. Replies to emails were immediate, help with payment was quick...

- Annabelle Nelson
‹ ›
Follow us!
  • Denomades at Facebook
  • Denomades at Instagram
Why booking with Denomades. ?
Marca de verificación.
A trip without incidentals

We work with the best local suppliers of the region to make sure your next trip be a safe, personalized and exceptional experience.

Cochinito de ahorro.
You won't overpay

Our prices are not higher than the ones you will find in the destination. We do not charge because of management and we have a free cancellation policy for all our activities.

Mensaje.
Immediate attention

We will be with you before, during and after your trip to solve any doubts and requirements, in your language and through the support channel of your choice.


  • Sello S Turismo Sustentable
  • wtm responsible-tourism
  • All are welcome
  • Logo LATAM Pass
  • SSL Certificate

Company

  • Blog
  • About us
  • Work with us
  • Corporate travels
  • Affiliate program
  • LATAM Pass alliance

Support

  • Frequently asked questions
  • Request a quote
  • Suggestions and complaints
  • Privacy policy
  • Terms and conditions
  • Credits for images

Payment methods

  • Visa Mastercard American Express Diners Club
  • Webpay.
  • Redcompra.
  • Paypal.
  • Bank transfer

Contact

  • Send us an e-mail:
    reservas@denomades.com
  • Whatsapp us:
    Whatsapp us: +56 9 4918 4204

Av. Alonso de Córdova 5670, Las Condes, Santiago de Chile. | reservas@denomades.com

Denomades® is part of PBM Turismo, experts in online sale of tourist services.

Contact Form

Send us your requests and we will contact you within the next 12 business hours.