Full refund cancellation

All our tours and programs have a full refund policy in case you don’t want, or you can’t, travel, as long as you give us notice with the minimum anticipation required for each booking. You can find the information about anticipation times for cancellation in the description of every tour and program, as well as in your confirmation voucher.

We try to be as flexible as we can, reason why most of our tours and programs allow a full refund cancellation until 24 hours before the tour starts. However, in some cases, programs can require until 31 days of anticipation to get a refund.

Rescheduling without cost

At all times and as many times you wish, you will be able to reschedule any booking with no extra cost. The rescheduling request must be sent within the anticipation indicated in the cancellation policy of the corresponding tour or program, and it will be always subject to availability.

Tours operation status

Our currently operating tours are marked on our website with the label "operating tour". If you have any questions or queries about planning your trip, please contact us at reservas@denomades.com, WhatsApp +56 9 4577 7777 or by phone: