Terms and conditions

Check our terms and conditions before making use of the services offered in our website. It is understood that every person that uses the services offered in our website has read, understood and accepted the terms and conditions and, therefore, the booking is subject to the exposed below

Booking of activities

To book an activity, the user must read, understand and accept the conditions that every activity has. This information is displayed in the detail of every activity. Once one of the activities is chosen, you must book indicating the date, time and number of people that will make the activity. After that, the purchase process will begin through the selected payment method.

All tours and activities posted in Denomades website are subject to confirmation and are booked paying in advance. Once the booking of the activities' itinerary is confirmed, the buyer will receive a confirmation e-mail with a summary, along with a confirmation voucher that will have the details of each service booked, the detail of the payments made and the pending values, and the contacts of the local suppliers. In case we cannot confirm the booking of an activity because the sites of the tour are sold out, we don’t have the minimum of passengers to make a group activity, or any other reason, we will refund the corresponding value through bank transfer or a payment reversal, depending on the payment method used to book the service, in a maximum period of 14 business days.

The main passenger of the booking must reach the destination where the activity will be made with the confirmation voucher of his or her booking, which can be presented in digital format in his or her mobile phone. With this, in case there is a pending balance to be payed, the passenger should pay the corresponding amount directly to the supplier through the payment methods accepted by the supplier.

Payment methods

To use the booking services offered in our website, the user must make an online payment with his or her credit card, debit card or bank transfer. In case the user experience some kind of error with the transaction made through this payment methods, Denomades commits to follow the required steps before the responsibles to help the user to solve the problems.

Purchase cancellation

We understand that may exist different reasons for what a user must cancel the already made purchase. If the cancellation is made inside the stipulated times in the cancellation policy of the corresponding activity, Denomades will refund the total payment made for the booking. The cancellation policy is indicated in the description of the corresponding activity and the confirmation voucher of the booking. Every cancellation request must be made exclusively by e-mail atreservas@denomades.com.Any cancellation request made by another medium will not be considered.

Address and dispute settlement

For the purposes of this agreement, the parties indicate as address for service the city and commune of Santiago, Chile. Any difficulty that might arise between the parties because of the implementation, compliance, breach, validity or resolution of this agreement, it will be submitted under the jurisdiction of the Ordinary Courts of Justice of the city and commune of Santiago, Chile.


Through this terms and conditions you accept that you cannot:

  • Copy or reproduce any part of the content in the website.
  • Resell any of the services offered.
  • Use the website with any other means except for booking activities.
  • Publishing fake information in the website.
  • Publishing or pass illegal, obscene, pornographic and inadequate information.
  • Charging or transmitting to our website a virus that may affect the normal functioning of our platform.

Denomades will be able to, without previous notice, change information, aspects and any other content in the website.

The website has third parties’ information (suppliers and other trademarks). If the user enters to the third parties websites, will no longer being using our online booking system, so it is assumed he or she has full responsibility for using these websites.

We will make a constant effort to keep our website available in every moment; however, we cannot assure that the access to the content will not be interrupted or affected by reasons of force majeure.

We are working constantly to avoid any kind of virus threats to our website; however, we cannot guarantee that it is free of them, so it is necessary that you have your computer safe before downloading information or documents from the website.