Travel safe with Denomades
Full refund cancellation
All our tours and programs have a full refund policy in case you don’t want, or you can’t, travel, as long as you give us notice with the minimum anticipation required for each booking. You can find the information about anticipation times for cancellation in the description of every tour and program, as well as in your confirmation voucher.
We try to be as flexible as we can, reason why most of our tours and programs allow a full refund cancellation until 24 hours before the tour starts. However, in some cases, programs can require until 31 days of anticipation to get a refund.
Rescheduling without cost
At all times and as many times you wish, you will be able to reschedule any booking with no extra cost. The rescheduling request must be sent within the anticipation indicated in the cancellation policy of the corresponding tour or program, and it will be always subject to availability.
Compliance with COVID-19 sanitary protocols
All our tours and programs compliance the COVID-19 sanitary protocols arranged by local, regional, and/or national authorities. The measures implemented in all our services are:
- Mandatory use of face mask for guides, drivers, and passengers.
- Frequent hand washing of guides and drivers.
- Alcohol gel disposal for all passengers.
- Vehicle and transport mean sanitization before and after each use.
- In open spaces, social distancing of at least 1 meter between people.
Tours operation status
In Peru we will be operating all tours from October 15th, 2020.
In Chile, the following destinations will have, totally or partially, its tours and programs operating from October 1st, 2020:
- San Pedro de Atacama
- Puerto Varas
In the rest of the destinations in Chile, as well as in Bolivia, Argentina, and the rest of Latin America, all our tours and programs are suspended, with an estimated re-opening date in November 1st, 2020, subject to sanitary conditions.
If you have questions to plan your trip, please contact us at firstname.lastname@example.org, at WhatsApp +56 9 4918 4204 or at phone +56 2 2955 1857.